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Fiverr started in 2010; until I started buying gigs on the platform, I never thought of writing a Fiverr review.
So, it’s safe to say what you’re about to read is the practical experience of a Fiverr gig user.
You may not find all the information you need in this post because Fiverr consists of over 200 gig categories with more than 83 million gigs.
It is impossible for anyone – an individual or brand – to have purchased all the gigs on Fiverr.
But I believe sharing my Fiverr review for buyer experience will help you make better business decisions, understand how Fiverr works, and use the platform to your advantage.
Whether you’re a seller looking to make money selling services on Fiverr or a buyer wanting to grow your business, both will benefit from reading this Fiverr review.
Fiverr is a reliable marketplace for individuals, businesses, and brands.
But first, let’s explore what Fiverr is.
What is Fiverr?
Fiverr is an online marketplace for freelancers to offer their skills as a service to digital marketers. The platform connects marketers and businesses with on-demand freelancers with relevant skills.
Fiverr is an Israeli company started by two entrepreneurs – Shai Wininger and Micha Kaufam.
The Fiverr headquarter is in Tel Aviv, Israel, with global footprints offices in New York City, San Fransico, Berlin, Kyiv, London, and Orlando.
Since 2010, Micha Kaufam has remained the CEO till date.
The company has over 545 workers. In 2020, the company processed over $699.3 million in gross merchandise.
Since its inception, the company has processed services for more than 5.5 million buyers from over 830,000 sellers across 160 countries of the world.
Also, there are more than 200 gig categories on Fiverr.
Interestingly, Fiverr generates 55% of its annual revenue from repeat buyers. This figure indicates more buyers are satisfied with the services delivered on Fiverr.
How Does Fiverr work?
Fiverr works equally for buyers and sellers to buy or sell digital services on the platform. As I said above, it is a marketplace for buyers and sellers of digital marketing services to exchange value.
If you prefer a visual tutorial, here is a brief walkthrough video that explains what Fiverr is and how it works.
If you love reading, here is a more in-depth review of Fiverr. But first, let’s see how Fiverr works for buyers.
Fiverr Review For Buyers
First, you must sign up for a Fiverr account to carry out transactions on the website.
Buyers can search through the millions of gigs on Fiverr to find affordable and relevant freelancers to work with.
As a buyer, when you discover an exciting gig, Fiverr lets you contact the seller for further inquiry before placing your order.
The conversation takes place within the Fiverr internal email services. Buyers are advised to contact a seller within the Fiverr platform to prevent fraudulent sellers.
After discussing them with the seller, you’ll pay in advance through Master card or PayPal if you choose to order the services. At this stage, you can send the job requirements to the seller so that he can complete the work according to your instructions.
Fiverr will notify the seller of the order so he can start working on it.
The seller sets the gig delivery time and price. Fiverr doesn’t interfere in this area of the services.
After completing the order, the buyer will receive an email notification. You can review the work done or request changes before the money is released to the seller.
If you did not respond to the email message after three days, Fiverr would mark the gig as complete. Here are some of the Fiverr gigs to consider.
Fiverr Review For Sellers
Before you can sell on Fiverr, you need to create an account.
Although all accounts on Fiverr are buyer’s accounts by default, you’ll be able to switch to the seller account after completing the sign-up process.
Initially, all gig offerings were set at $5 when the Fiverr freelance marketplace was launched.
This means freelancers can only list their gigs at a $5 offer. But as the platform grows bigger and attracts buyers from all sectors of the digital world, Fiverr started allowing sellers to take control of their gig pricing.
You can price your services as a seller as you want buyers to pay you. There are gigs on Fiverr as high as $3,000.
You have unlimited opportunities to earn from the Fiverr website. When you provide exceptional value, people will always come to you.
What are Fiverr Gigs?
The gig describes the services you offer and sell on Fiverr.
As a seller, when you create a gig, you can talk about your expertise, gig description, what buyers should expect, and how your service can help business owners move one step up.
Your gig information is what a potential buyer will see, read, and decide whether your service is what he needs.
One important thing to note is that you can only create a gig on a desktop/laptop computer. Currently, creating a gig is not possible on the Fiverr mobile app.
If you want to start selling services on Fiverr, here is a step guide to creating your first gig on the platform.
6 Steps to Create Your First Gig on Fiverr
Creating your first gig on Fiverr is not a complicated process; the steps are simple, even for beginners.
Fiverr gigs consist of six steps; each step consists of several tasks to complete.
Let’s go over each step one after the other:
1. Gig Overview
In this section, you need to write your gig title. Make sure it’s concise, short, catchy, and clearly describes your service.
A potential buyer should understand the offer and its relevance to what he’s looking for.
Most gigs on Fiverr start with “I will…
This is the default and best practice among Fiverr sellers.
You have a maximum of 80 characters to pass your message across. If you want to master the art of writing catchy headlines or titles, here’s a comprehensive article you can read today.
Next, you must define your gig’s category and the sub-category from the Fiverr drop-down menu.
This is an important step you must carefully review before selecting. You won’t be able to change the gig category after it’s published.
The services you offer should serve as the base for your gig category. If your services are SEO-related, you can choose digital marketing as your primary category and search engine optimization as the sub-category.
As you write your gig headline, Fiverr will provide a list of category suggestions. This is to help you make the right choice quickly.
Some Fiverr categories require sellers to verify their skills. Fiverr do this to keep the platform off scammers and low-grade freelancers.
You need to enter the tags a potential buyer might use to find your services.
Tags help buyers find relevant gigs on Fiverr faster. So, it helps to use the right words so people can find your services when searching for one.
You can use up to five tags, and it doesn’t matter which case letters you use; only special characters are not allowed.
Here you need to describe the type of services you’re offering. Fiverr has done an excellent job here by simplifying the process.
Based on your gig title and category, Fiverr has preset metadata for most gigs on the platform. You only need to select the appropriate data for your gig type from the options.
Here is an example of Fiverr metadata for an image editing gig.
The next step is to enter your gig pricing, package, descriptions, and extra services, if available.
What you see here might depend on your gig type.
You can toggle on/off the package feature if your gig doesn’t require different packages.
This is where you can set up things like revision, gig packages, pricing, delivery time, etc.
You can now list a maximum of 3 different packages for a gig.
3. Description and FAQ
The next step is briefly describing your services so potential buyers understand what to expect.
You have up to 1,200 characters to describe your gig and how it will help buyers improve their business value.
Also, on this page, you can set up a series of frequently asked questions people might want to ask. This is an excellent opportunity to educate buyers on the scope of your gig.
You can set up milestones on this page to help buyers understand your workflow and the process if you offer large projects in bite-sized tasks or steps.
Instead of pricing your services as a whole, you can bill buyers based on per task completed in the project.
Fiverr milestone is a helpful tool to help sellers increase gig interest and sales. It bridges the communication gap and helps buyers manage expectations.
Learn more about Fiverr milestones on this page.
4. Gig Requirements
After placing an order, the buyer needs to provide the required information or tools for you to start working on the order. This is an essential step in the overall gig setup process.
This is where you can request all the information about the gig. You must be concise and direct here. Ask for relevant information or tools to help you complete the task according to the buyer’s expectations.
5. Gig Gallery
An image speaks a thousand words.
This is where you add images that best represent your gig offer. Make sure to add images that clearly describe your services and the benefits to buyers.
You can upload video content that best showcases or explain your services. Also, you can upload pdf documents that highlight your past work.
Video content should be less than 75 seconds and not exceed 50MB.
When you finish uploading the materials, check the consent box to agree to the Fiverr digital asset terms of service usage.
Net, click the save and continue button to publish your gig.
Note: You can only upload and use images/content you own or have permission to use.
Although you’ve completed all the steps to publish your first gig on Fiverr, there is one last step.
As a first-time seller on Fiverr, you must verify your phone number before publishing your first gig. This is for account security and is mandatory for all first-time sellers on Fiverr.
So, click on the “Verify Now” button to complete the phone verification purpose.
Clicking on the Verify now button will open a dialog box. You need to input your mobile number in the space provided.
After completing the phone verification process, there is one more step. You need to set up a security question in case of account recovery and for additional security purposes.
Once you complete this process, your account will be ready to publish its first gig on Fiverr. The only thing left is to click on the “Publish Gig” button to get your gig on the Fiverr marketplace.
How Fiverr Protects Buyers
Fiverr comprises diverse people from all works of life, nationality, community, and different skills. In a community as big as Fiverr, there are bound to be occasional disputes and disagreements.
How these disputes or disagreements are resolved is the most critical factor rather than the cause.
If you’re buying on the website, you’re covered by the Fiverr buyer’s protection policy if there are issues with the gig delivery.
The Fiverr buyer’s protection policy protects every transaction step, from placing your order to the gig delivery time.
First, Fiverr advises the seller and the buyer not to communicate outside the Fiverr messaging system. Fiverr might be unable to assist you with any transaction or communication outside the Fiverr website.
If you order services and the delivery does not meet your expectation or as described by the seller, Fiverr advises you to resolve it with the seller first.
In most cases, extra communication with the seller might help resolve the issue.
You can request the gig revision from the seller or provide more information on what you expect from the services.
But if you can’t agree with the seller, the best option is to request a gig cancellation from the Fiverr resolution center.
Every gig order on Fiverr has its resolution center page. You can access this page by logging in to your account, clicking on order in dispute, then accessing the resolution center link at the bottom right.
You will be taken to a page like the one in the image below.
Even if the gig is marked completed, there is a 13-day grace period to report any issue with your order to Fiverr support customer service. The order can be canceled during these periods, and you get a full refund.
However, Fiverr will release the money to the seller for withdrawal after the 13-day grace period
Here is the help content to learn how to use the Fiverr resolution center to resolve issues.
Fiverr Seller Protection
If you’re selling on Fiverr, you take responsibility for the service you offer.
Fiverr does not provide much protection for the seller, but you’re covered by the terms of service as long as you transact within the website.
However, Fiverr does provide several best practices to protect yourself and stay safe doing business on the website.
Here are some of the seller’s best practices to consider while doing business on Fiverr.
Your Fiverr seller profile is essential to show potential buyers who you are. For most buyers, the first thing they will do before placing an order is to check the seller’s profile.
Everything from your profile picture to the gig description should represent who you are and why a buyer should consider you over other freelancers.
A good practice is to use your accurate picture and clearly describe what you offer and how it can help businesses achieve their goal.
2. Don’t Negotiate outside of Fiverr
This advice is for both the seller and the buyer.
You might be a victim of potential fraud if a buyer asks you to message him outside the Fiverr messaging system.
Aside from being vulnerable to scammed actors, this violates the Fiverr terms of service.
As a Fiverr gig seller, you can only be protected and assist with services rendered within the Fiverr website.
3. Ask Questions
For some services, like voice-over, asking buyers questions about the use of the services might give you a clear context of the buyer’s intention.
If you’re not comfortable using your services, you could discuss with the buyer how to better use the service to benefit both parties.
And if a buyer is a threat to your life or services, you can report such a buyer to Fiverr support for appropriate investigation.
Buyers might use inappropriate language or want you to go against your terms of service; you have the right to report such a buyer to Fiverr.
Is Fiverr Trustworthy?
Fiverr is a trustworthy freelance marketplace for many reasons.
First, the number said it all – with over 5.5 million buyers since 2010 and more than 830,000 sellers spreading across 160 countries, there is no doubt, Fiverr is a legit platform for selling and buying digital marketing services.
However, as legit as Fiverr is, this does not rule out that you can get scammed on the platform.
It is essential to know that Fiverr only acts as the middleman between the seller and the buyer to ensure a smooth business transaction.
Whether you’re buying or selling on the website, you’re not dealing with Fiverr directly; instead, you’re dealing with a buyer or seller.
While Fiverr provide a secure marketplace to buy and sell marketing services, it is the buyer and the seller’s responsibility to trade with due diligence.
Here are some tips to avoid Fiverr scams for buyers and sellers.
How to Avoid Fiverr Scams
Fiverr scams might come in different forms; you might get defrauded for paying for a service that is never delivered.
Also, paying for services that do not meet the gig description is very common.
Sellers and buyers often scam sellers by demanding extra services not part of the initial agreement to avoid the extra fees.
In whatever form it appears to be, I have listed some tips to help you stay safe while doing business on Fiverr.
Tips for Buyers
Here are some Fiverr tips for buyers on the platform.
1. Look For Fake Reviews
Fake reviews are not hard to spot on Fiverr if you look carefully. Fiverr sellers buy reviews from places like Facebook groups and sites like this to get buyers’ attention.
Some sellers go the extra mile to create another account as a buyer, buy their gig, then leave a 5-star review on it.
One of the ways to spot fake reviews is to look at the seller’s year of joining Fiverr.
If the Fiverr seller account has less than three months but with hundreds of reviews, there’s probably something going on there. There is the possibility that what you’re reading is paid endorsements from fake buyers.
You might need to check on other freelancers offering similar services.
So, stay away from buying gigs with reviews that look suspicious.
2. Check Seller Profile
Always check the seller’s profile before placing an order.
By checking the seller’s Fiverr profile, you might be able to spot a red flag.
For instance, if you’re buying a content writing service from a seller who can’t spot typos or grammatical errors in his gig description, you already know what to expect.
3. Deal with Top Rated Seller
Some gigs require that you deal with top-rated or pro-verified sellers on Fiverr.
You can find level-1 sellers offering the same service for less price, but you don’t risk your time, money, and business reputation.
An excellent example of such a gig is executive content writing services.
You want someone with experience, a writer who understands what company executives want from writing on blogs, LinkedIn profile pages, email, etc.
If you don’t want to risk your reputation as a business executive, you will opt for the top-rated sellers on Fiverr.
From the gig pricing, it’s obvious the seller knows the value and worth of the service.
4. Watch out for Bogus Gig Offerings
This is an obvious way to get scammed on Fiverr.
As a buyer, be reasonable and objective in your buying decision.
If an SEO link-building seller offers 1,000 backlinks for $10, you won’t get your money’s worth.
You’ll get spam links from useless websites with no real traffic.
Stay off gigs that promise mouthwatering outcomes for meager effort or money.
5. Review Completed Order
Due to a busy schedule, you might not respond to seller messages promptly. Some sellers, aware of this, might deliver your gig without completing the task.
Since Fiverr automatically marks a gig order as complete after three days of a confirmation message, you might end up paying for a service you never got.
You need to review the service within three days of delivery before marking it as completed.
Please don’t assume the job was done according to your description when you have not verified it.
For instance, if you order an image creation gig on Fiverr, verify it’s not an existing image online. A simple Google image search will reveal whether or not the image exists.
Fiverr Tips for Sellers
Here are some Fiverr tips for sellers on the platform to increase sales and get more revenue.
1. Gig Transparency
Gig transparency is essential for sellers to avoid unnecessary disputes with buyers.
It would be best if you were transparent about your gig services description. Be as detailed as possible to eliminate any form of confusion for buyers.
Look at your service listing from a buyer’s perspective. Is there anything you want to ask the seller if you’re buying?
If you think there is information missing, consider creating a FAQ section where you list possible questions and answers for buyers.
2. Never Transact outside of Fiverr
No matter the situation, don’t ever deal with a Fiverr buyer outside the website.
Even if the buyer promises to keep the transaction confidential and with more incentive, you will likely be a victim of online fraud if you accept to deal outside Fiverr.
Fiverr can only resolve the issue of transactions on the website in case of disputes between a buyer and a seller.
Fiverr Customer Supports Services
Being the largest marketplace for creative work in the digital marketing space, one will expect that the Fiverr customer support system will be above the bar.
However, from what I read on some independent review sites, the Fiverr customer support services are a mixed feeling and experience.
Many dissatisfied customers report bad experiences dealing with customer services on Fiverr.
A review of 1,187 Fiverr customers on Sitejab resulted in a 1.75-star rating. And on Trustpilot, several customers are reporting the inefficient way or manner the Fiverr customer’s services treat their issues.
I think this is one of the areas the company might need to improve.
However, Fiverr offer several support channels to get the help you need to do business on the website.
Email support, phone call, forum, knowledge bank articles, and blog articles are available.
Except your case is unique, Fiverr has a lot of helpful content to help you figure out the solution to your problem.
Whether a selling or buying issue or account-related, there is a lot of relevant content on the website that provides detailed solutions to help you out.
Contacting customer service should be the last thing after all available support channels have been exhausted.
Here are the Fiverr customer contact or support services details:
- Email: [email protected]
- Fiverr call center support: +97236317882, +972-72-2280910.
- knowledge base article: Support content for self-care help
- Fiverr forum URL: Fiverr Community
- Social Media handles: Twitter
You can get the help you need by contacting Fiverr on any of these customer care and support channels.
Pros and Cons of Fiverr for buyers and sellers
- You work on diverse marketing tasks.
- Earn extra income by the side.
- The website is easy to navigate both for buyers and sellers.
- You don’t have to search for clients, Fiverr brings repeat customers.
- Affordable marketing services.
- A platform to outsource your marketing weakness to focus on your strength.
- Availability of freelancers from all jobs of life.
- In-house rating system and review.
- Fiverr is saturated with low grades freelancers.
- You can’t build an email list of buyers.
- After completing the order, you must wait 14 days to withdraw your money.
- As a Fiverr seller. You’re competing against thousands of other freelancers.
- Unfair seller policy protection.
Conclusion – Fiverr review
Fiverr is a great marketplace for all types of digital marketing services.
It is a helpful tool for business owners to outsource marketing tasks to experts in the field while you focus on tasks you can comfortably execute.
It is a place to find low-cost freelancers you can’t possibly get anywhere else..
For sellers, Fiverr offer the opportunity to bring your service and skills to the front of business and individuals looking for it.
If you have digital marketing services or skills others might need to grow their business, Fiverr allows you to trade your talents for money.
For buyers, Fiverr is a helpful platform that allows you to use the strength of others to build your dream business.