This is not another WhoGoHost review as an affiliate to make money on your purchase. But a detailed account of the good and ugly web hosting experienced by WhoGoHost web hosting and domain name registrar.
So stay tuned, and read every word till the end.
This may help you make a favorable decision (I gave my expert advice on which web hosting companies I recommend at the end of this post).
Before Anything – A Word of Advice…
The quality of services your hosting company offers is one of the vital areas you mustn’t overlook in your online business. If you place less value or concern on this area and host your blog with a “quack” in the industry, your business will suffer greatly.
And you’re bound to lose both revenue and your audience in the process.
Sometimes, we’re trapped on cash or don’t have enough information before purchasing hosting services from a potential web hosting company. So we ended up with low-quality hosting services.
Why am I saying this?
While this is understandable and accepted, I don’t advise you to include web hosting on the list of things you’re going to save cost on. Also, I don’t recommend that you go for a hosting package that is not needed at the moment.
It is best to start with a shared hosting plan rather than purchasing a VPS hosting when creating your blog. But you may consider upgrading later, depending on your progress level.
With all these out of the way…here is my hosting journey with WhoGoHost Nigeria web hosting company.
Read this first
What is WhoGoHost?
WhoGoHost is a Nigerian web hosting and domain name registrar company founded by Opeyemi Awoyemi in 2007. He was a student at the Obafemi Awolowo University then.
Opeyemi started WhoGoHost to help serve the needs of his web design business. Toba Obaniyi later joined him in 2010 to help grow WhoGoHost.
In 2011, WhoGoHost was incorporated, and that was when the company started its actual growth and expanded its products and services. Toba Obaniyi took over as the company CEO in 2012 and built the company into what it is today.
Arguably, WhoGoHost is Nigeria’s #1 web hosting company. WhoGoHost has received several recognition awards over the years for excellent services in the Nigerian web hosting market.
WhoGohost offers different types of web hosting plans and needs. They offer cPanel hosting, a shared hosting plan ideal for starters looking to build a simple blog with minimal traffic.
Also, WhoGoHost offers WordPress hosting, an ideal option for WordPress blogs. As of when this line is written, their WordPress hosting plan starts from 1,600/month.
In this WhoGoHost review, you can learn more about all WhoGoHost hosting plans here.
Is WhoGoHost a Reliable Web Hosting Company?
The short answer to that question is yes.
WhoGoHost is a reliable web hosting company you can trust, especially for beginner online marketers. If you’re starting your blog and want a simple web hosting solution, WhoGoHost is good to try.
If going with a local web hosting company is your choice, for now, I wouldn’t recommend a better host other than WhoGoHost.
WhoGoHost remains Nigeria’s most reliable and dedicated web hosting company, far above many in the industry.
So, if WhoGoHost is a reliable web hosting company you can trust, why this negative WhoGoHost review from me?
This is where the longer answer to the question “Is WhoGoHost reliable” will help explain things better in this unbiased WhoGoHost review.
So read on…
The Good Times…
I started this blog back in July 2012. To be exact, it was hosted on the WhoGoHost server, and WhoGoHost also registered the domain.
Until sometime around the middle of 2015, I decided to try another web hosting company. Everything was okay with the quality of services I experienced from WhoGohost Nigeria.
I’d recommend that more than 20 paying clients host their blogs with WhoGoHost during this time. This is because I can vouch for the quality of services. And unarguably, they were the Nigerian #1 hosting company at the time – I’m not sure if they still occupy that position.
Below is my WhoGoHost affiliate dashboard analysis.
That was when the going was good.
Looking at that business conversion rate, it doesn’t tell well. However, there are lots of factors that may be responsible for the low or poor conversion rate.
I leave that for another discussion.
Moving to NameCheap…
My decision to move CyberNaira.com to another web hosting company was not based on the quality of hosting services WhoGoHost offered back then. I want to try something new and see the difference in the quality of hosting services.
So I migrated to NameCheap web hosting company in the middle of 2015, when my hosting account expired with WhoGoHost.
I switched and asked for site migration help from the NameCheap technical department. Something they were happy to do and completed within a few minutes of submitting the request form.
Everything went well with the site migration, as expected. So CyberNaira dot com is now hosted on another server, but WhoGoHost still registers the domain name.
As I told you earlier. During this time with NameCheap, I started experiencing and knowing the difference in the quality of web hosting services.
After about six months with NameCheap, I noticed a sharp decline in the frequency of email notifications I received from the JetPack monitoring team about server downtime.
Not that there weren’t any server downtime issues experienced with NameCheap hosting services. However, the frequency rate and the total server downtime reduction were significant.
So I stick with NameCheap.
But Something Made Me Reverse The Gear…
Since January 2016, I’ve been going through a very tough time.
My mother-in-law’s illness put a big hole in our pocket due to the HUGE medical bills. (She later died on August 31st), losing my job in the same months and having lots of debt to settle.
I started thinking of a way to reduce the cost of running this blog and other things in my life.
All these happened when I was supposed to renew the hosting account for this blog with NameCheap.
So, as a beginner would do, I taught of saving costs on hosting fees. I decided to switch back hosting to the WhoGoHost web hosting service. After all, I have used their hosting services and was pleased with them.
On June 16th, I ordered a monthly hosting account plan from WhoGoHost and requested site migration.
Little did I know that this is just the beginning of an end to my four years of hard work on this very blog you’re reading and the loss of 192 blog posts.
(I decided to go for the monthly plan because I knew I was returning to NameCheap as soon as I got back sound financially.)
I submitted the site migration request form; like most technical departments, they were happy to assist. Within some minutes, I received an email notification that site migration had been done successfully and should check to confirm.
Please, for unbiased reasoning and conclusions…I want you to always take notes of the dates in the email messages posted here. This is important so you know how long I waited and have the patience for things to work out fine*
I checked, but to my surprise…the restored backup was that of 2015, not the current one dated June 16th, 2016.
I replied to the email and pointed out their technical staff to restore the proper backup. They restored the most current backup, and looking at everything from the “front-end” of the blog…all was fine and good.
Here is the reply from the WhoGoHost tech department and my confirmation message (images below)
So I give a thank you message and call it goodbye. *Note the date in the image above*
The Problem Started.
I noticed the error when I tried to log into the CyberNaira WP admin dashboard and could not gain access to it.
At first, I thought nothing suspicious about it, so I left it off and closed the browser. But immediately, I reported back to their technical department.
During this period (the entire month), I am very busy with all sorts of issues in my head, just like I told you earlier.
From my Mother-in-law’s illness and job loss to all sorts of things. With all these going around, I have little time and attention to online activities.
So almost a month went by, and I didn’t have the time to log in to the admin dashboard or even participate in online communities like that.
By the time I was through and less busy with offline activities. I decided to resume online business as expected in July. That was when I discovered a BIG security issue with the blog that arose from the site migration done by the WhoGoHost technical departments.
I immediately emailed the technical support department, and they replied within a few minutes.
I explained that since they completed the site migration from NameCheap on June 17th, 2016, I have been unable to log into my admin dashboard. However I reported the issue the moment I noticed it.
The available customer care representative gave some technical excuses that might warrant that.
She gave some reason, like browser cookies which I argued with her that I know all about cookies and not the cause in this situation.
Below is a summary of some errors I reported to their technical department on July 1st, 2016.
The technical department went to work, and at a point (after many back-and-forth email exchanges), they got me working login credentials. But to my surprise, the username that was sent wasn’t the one I registered on the blog (note the date in the email)
That was when I started to think and believe that my blog had been hacked during the site migration process.
I asked why there was a change in the login username.
But my question fell on deaf ears as no one was bold enough to answer why my username had to be changed from the registered one on the blog. Well, I use the username WhoGoHost sent to log in successfully, but here comes the big shocker of them all…
- All published posts are missing – 192 published posts.
- All media files are missing.
- Tags/category pages were missing.
- Everything missing.
I was shocked and couldn’t believe what I saw in the WordPress admin dashboard.
My sweat, labor, learning, experience, and hard work. About everything I have put up on CyberNaira dot com for the past four (4) years just wiped out like that?
No! It must be a joke.
So I emailed the technical department again. This time around strongly demand an answer as to why a change in the admin username and “WHO” registered that username and email address during the site migration.
Again, no one from the WhoGoHost technical department explained the change in my blog’s admin username and email address. At this point, I was very annoyed and could not bear the patient anymore.
Luckily, that same day (August 14th), the technical department was able to get back my username and password registered on the blog. So for once, I was able to gain control over the blog.
But unfortunately, they didn’t get it right.
Another blog content and files were restored on another domain entirely. At the time, I had three (3) blogs installed in the cPanel.
So they (WhoGoHost technicians) restored the contents of (http://wppressthemes.com) on the domain (https://cybernaira.com.)
Here is the thing, if I typed “https://cybernaira.com” on the browser…it would display the content that was published on “http://wppressthemes.com.” I owned the two blogs to tell best which content belongs to what blog.
I sent this email message again.
Suppose you look closely at the image above. I underline the part of the last sentence to show how long we’ve been at this. Two months were running, and we haven’t come to a solution.
At this point, I’m concluding that the technical department is not competent enough to get things right here. So I have to move on and leave everything in the past.
But before I move on with this WhoGoHost review. Here is the summary of the technical problems we couldn’t resolve:
- I was unable to log in to the admin dashboard.
- The login page can’t recognize my username, password, and email address.
- I tried password resetting, but my email address was not recognized.
- All content and files are absent if I access the admin back-end.
- But if I can’t log in, all files and content are on the front end.
To end this long story.
When writing this line, the WhoGoHost technical department has yet to find the solution to all these errors. However, I have since put all these behinds and dumped them in the trash.
I returned CyberNaira.com hosting to NameCheap web hosting services on August 17th and decided to start from scratch with a blank WordPress installation dashboard.
Now, I want you to get something from all this drama.
I have the available WordPress backup dated June 19th, 2016, restored by WhoGoHost technicians downloaded to my computer. So after activating my NameCheap hosting account, I tried uploading the backup to the server, but…
All the technical errors surface again, so it is clear that the available backup is corrupt.
With this, I deleted everything and firmly started from scratch.
I have been with WhoGoHost Nigeria for several years before moving to another hosting company; honestly, they’re an excellent hosting company.
- Maybe I’m just a victim of circumstances.
- Or I’m not just unlucky with them during my second spell.
- Maybe WhoGoHost just lost it in that particular era.
- Some sad events may befall the company, and the customers may be affected by it.
Whatever happens, WhoGoHost needs to bounce back from all these messes. This is because from what I read in some online communities about WhoGoHost hosting services…I’m not the only victim of such a very ugly event.
With all these and from other experiences.
If you seek my expert opinion on which reliable web hosting company in Nigeria you should go with?
I still wanted to believe my case was isolated and did not represent the company’s true identity or quality of service.