It was in 2016, I did something that flagged my Fb ad account, this leads to my Facebook ad account disabled for policy violation.
What did I do?
I logged in to my Facebook ad account to make payment for ads while under a VPN server. The VPN server was set to the United States of America, while I was here in Nigeria. And my billing address is that of Nigeria too.
So on records, my Facebook ad account was accessed from a location that’s not the same as my billing address. And to protect its user’s community, Facebook had to disable my ad account payment methods and stops all running ads.
At first, I thought no BIG deal about this. I assume it will be resolved in a matter of days, probably after a few verification processes.
But days turn into weeks, weeks turn into months and months turn in to years. And after four (4) years of fighting to get back on Facebook advertising. Finally, my disabled Facebook ad account payment options were re-enabled.
Here is the full story…
Before You Read on…
If your Facebook ad account disabled for any of the listed reasons below, an appeal may not help. In fact, submitting a Facebook ad account disabled appeal form may be a wasted effort and time.
- If you create ads for dating, relationship, or any type of singles related website.
- You’ve been running ads for an affiliate marketing program or third party advertising opportunity without full disclosure of terms and conditions.
- You try to get likes to make money online, work from home, email collection, list building, finance-related, and investment page?
- If you promote a website with a forwarded/redirect URL.
- If you’ve used a Facebook ads coupon bought from Fiverr or another similar gig website.
- Creating a new Facebook account, Facebook page, and immediately run ads with it.
- You submit ads on behalf of your client for their page or website?
If you’re guilty of any of the above reasons, your chances of getting your Facebook ad account re-activated is very slim.
In this case, some of the advice I read online may be helpful in your case. Continue reading, you will find them below.
Why My Facebook Ad Account Disabled – How it All Started…
In 2016, I had a technical problem with this blog that mostly surfaced when viewing in Google chrome.
After fixing the issues, I wanted to preview the page but Google Chrome was rendering the cached version of the URL. I cleared cache from Google Chrome but that didn’t solve the problem. The cached URL version keeps loading.
So, I decide to use a VPN server to access the current URL version.
This works fine. I was able to view the current version of the page. And everything was fine with the blog after fixing things right.
But something unexpected happened afterwards. Some stupid act on my part…
I forgot to log out of the VPN server before logging into my Facebook ads account. And that was all. My Facebook ad account payment options were disabled right after I logged in and tried to make a payment with my primary MasterCard.
As you can see in the image above, my Facebook ad account flagged for ad policy violation since October 2016
And since then, I have been trying all I could do to get my Facebook ad account payment options re-enabled. But everything I tried couldn’t just work out.
Searching for Answers…
There are lots of articles on How do I get my disabled Facebook account back.
But these articles didn’t address my unique case. Plus, they couldn’t provide an exact step guide. This is not because they don’t want to, but because there are no exact steps by step guide to re-activate disabled Facebook ad account.
And many of these articles were not talking from personal experience. The content was just repeating what was published on the Facebook advertising guidelines page.
But individual cases are different and unique. This makes it very difficult to write a universal step by step guide to get your Facebook ads accounts re-enabled for policy violation.
In my case, my Facebook ad account wasn’t actually disabled, but the payment methods.
This is it…
All payment methods associated with my Facebook ads accounts were disabled from making adverts payment. Both personal ad account and business manager account, Facebook disabled ad accounts payment method.
Even if I could set up ads in the Facebook ads manager, I have no means of making payment for the ads billing. So technically, my Facebook ad account disabled.
If I logged in to the business manager ad account, I could see the account status has active. But I just can’t add a payment method to it.
This email from one of the Facebook ads team members confirms my account is active. You can see in the underline words that the ad account appears to be active.
Lets keep going…
What to do When Facebook ad Account is Disabled
The first thing you’d want to do is to find out why your Facebook ad account is disabled?
In many cases, you won’t figure this out on your own. You’ll need to contact the Facebook ads team to learn why your ad account was disabled for policy violations.
It is easier to detect when an ad is the cause of policy violations that leads to account disabled. But if it happens to be with the account itself, that’s not so easy to know on your own.
You’ll need to contact the ads team through the Facebook ad account disabled appeal form page.
But here is the thing…
Facebook relies mostly on AI (Artificial intelligence) to detect and flagged ads for policy violations. So you will mostly be greeted by generic questions from the ads team.
Be patient and consider submitting several appeal forms until you’re certain a human is taking up your case.
Down this post, I shared insight into how to write a near perfect appeal form. Read on…
As I said above, after many hours of searching through Google, I find some useful links and options. Lots of articles on how to enable Facebook ad account if disabled.
Among all the options out there, these two looks good:
Opening a Facebook business manager account through a family friend. Create a new ad account in the business manager, set up a new Facebook business page. Ask the Family friends to make me a page admin, etc.
I didn’t take that option. Though it looks good and possibly an easier way to get around disable Facebook ad account payment methods, but I don’t like it.
Use my wife’s Facebook business page to run my ads.
This option seems the best possible one for me at the time, but I couldn’t take it either.
I’m not comfortable with getting into her privacy such as social media activities.
I know many couples share something like email addresses, social media page, messenger, WhatsApp, etc. But I just don’t feel comfortable doing these things.
Since the Facebook ads accounts are meant for promoting my blog business, I prefer separating family from business.
From all the options I read online, one thing is certain:
It may be risky promoting the same domain, products, programs, etc to the ones you promoted with your previous disabled Facebook ad account.
That means if you manage to set up another successful Facebook ad account through backdoor means, you must be careful not to run ads to the same domain, products, or services you’ve promoted in the past.
My primary use of Facebook ads is to promote this blog content to reach more audiences, generates leads, get more sales, etc.
So, opening another Facebook ad account and not able to promotes a page from this blog is just out of the question.
There is no thinking about this or bargain.
If the options don’t allow running Facebook ads directly to this blog, then it doesn’t worth it. Below is one of the pieces of advice I read online.
Easy suspension, right?
If that’s something you’ll like to risk, take the option. If not, find out how I got my Facebook ad account payment methods re-enabled without having to go through the back door.
How I Got Facebook Ad Account Disabled Payment Method Re-Enabled
Persistency is the tool I leverage to get my Facebook ad account disabled payment method re-enabled.
I keep reaching out to the Facebook ads team weekly, monthly, and years. I never mind their decision not to re-activate the payment methods on each occasion.
At one point, on December 16th, 2016, the Facebook ads team replied with a line in one of the emails that read, “We apologize for any inconvenience this may cause. Please consider this decision final”.
After reading that line, I was somehow depressed and confused about what’s the next steps?
If you read through the email message above. It’s writing that my Facebook ad account was disabled for running “get-quick-rich and other money-making opportunities.
Unfortunately, this is not so. It is not the actually reasons my Fb ad account disabled.
As I later discover that I can actually set up ads but can’t make payment for future ads or settle the outstanding ad balance.
From the questions the Facebook ads team ask me on every occasion, it is obvious my case was related to location vs billing address.
The questions mostly goes like this:
These three questions always come up each time I engage with the Facebook ads team.
But seriously, something inside of me keep telling me not to relent. Since I know I didn’t intentionally violate the Facebook advertising policy nor do I intend to run an ad that violates Facebook ad policy.
After several appeal forms submitted, yet no positive reply from the Facebook ads team, they sent an email that reads like the one above again.
Here is a quote from the email message below:
There’s no further action that you may take here. Please consider this decision as final
This time it was in 2019, February 9.
You can guess how many years from the email message above to this very one you’re reading? That’s 3 years in-between.
So now, for 3 years going, I have been on it. Submitting appeal after appeal yet the Facebook ads team never consider my account for re-activation.
Despite these emails and their so-called final decisions. I never let it stop my belief and the strong desire that I will get my Facebook ad account re-enabled.
Well, to cut the long story short. On May 23rd, 2020, after submitting another appeal some days back. And providing answers to questions from the Facebook ads team.
I received a notification that after another review on my ad account, the disabled Facebook ad account payment methods have been re-enabled.
Now I can add payment methods (MasterCard, PayPal, etc) to my Facebook ad account and make payment with it.
I am happy and very grateful to the Facebook ads team for their support, accommodating my stubbornness, and for looking at things from a different angle this time.
3 Checklist for Writing Facebook Appeal Form
From experience, and things that worked in my case…
here are a few things to keep in mind when submitting your Facebook appeal form:
Don’t Lie About What Happened.
In my case, I never lied about what had happened. I was adamant about it. I keep writing to the Facebook ads team that I used a VPN server to log in.
And it wasn’t intentional. I even go to the extent of writing about the cache problem I had.
If you’re not honest, it won’t help you and the ads team in conducting proper investigations into what really happened.
Be Polite And Respectful.
The people who work at Facebook are humans like you.
It is natural to get mad the moment you noticed your Facebook ad account has been disabled. The best thing to do at this time is nothing.
Let it be for some time, hours, or even days before proceeding to submit the Facebook appeal form. If you rush into emailing the Facebook ad team in a state of anger, your message might not speak well of your character.
And this may not help you in any way.
At one point, I actually write to the ads team that I’m willing to provide any form of identification documents that would assist in the investigation.
Be it my credit card, utilities bills, government issued id, etc.
I am doing this to prove that I have nothing to hide about my identity and location. And I think this helps in recovering the disabled Facebook ad account.
No matter the situation, or circumstances, always believe in yourself and never let a few people stand or opinion let you down. So far you know you’re on the right path and you’ve done nothing wrong that infringes upon the right of others.
If I had given up after a few Facebook ad appeals, I won’t be writing this story today to inspire you never to give up.