This is not another WhoGoHost review as an affiliate hoping to make money on your purchase, but a detailed account of the good and ugly hosting services I experienced from WhoGoHost web hosting and domain name registrar.
So stay tuned, and read every word till the end of this post…this might help you make a positive decision.
Before Anything – A word of Advice…
The quality of services your hosting company offers is one of the vital areas you mustn’t overlook in your online business. If you place less value or concern to this area and host your blog with a “quack” in the business, your business will suffer greatly.
And you’re bound to lose both revenue and your audience in the process.
Sometimes, we’re trapped on cash or don’t have enough information prior to purchasing hosting services from a potential web hosting company so we ended up with low-quality hosting services.
Why am I saying this?
While this is understandable and accepted, I don’t advice you include your blog hosting services on the list of things you’re going to save cost on. Also, I don’t recommend either that you go for a hosting package not needed at the moment.
Like purchasing a VPS plan when you’re just starting out with your blog, is best to start with a shared hosting plan and later you might consider upgrading depending on your progress level.
With all these out of the way…here is my hosting journey with WhoGoHost Nigeria web hosting company.
The Good Times…
I started this blog back in July of 2012, and to be exact, it was hosted on WhoGoHost server and domain also registered by WhoGoHost.
Until sometime around the middle of 2015 that I decided to try another web hosting company out, everything was fine with the quality of services I experienced from WhoGohost Nigeria.
During the time, I’d recommend more than more than 20 paying clients to host their blog with WhoGoHost because I can vouch for the quality of services and unarguably, they’re Nigerian #1 hosting company – I’m not sure if they still occupy that position anymore.
Below is my WhoGoHost affiliate dashboard analysis.
That was when the going was good.
Looking at that conversion rate from a business perspective…it doesn’t tell well. Though there are lots of factors that might be responsible for the low or poor conversion rate.
I leave that for another discussion.
Moving to NameCheap…
My decision to move CyberNaira.com to another web hosting company was not base on the quality of hosting services WhoGoHost offers back then, but I just want to try something new and see the difference in the quality of hosting services.
So I migrated to NameCheap web hosting company in the middle of 2015 about the time my hosting account will expire with WhoGoHost.
I made the switch and ask for site migration help from NameCheap technical department. Something they were happy to do and completed within few minutes of submitting the request form.
Everything went well with the site migration as expected so CyberNaira dot com now hosted on another server but domain name still registered by WhoGoHost.
Like I told you earlier, it was during this time with NameCheap that I started experiencing and knowing the difference in the quality of web hosting services.
After about 6 months with NameCheap, the first thing I noticed is the sharp decline in the frequency rate of email notification I used to receive from JetPack monitoring team about server downtime.
Not that there wasn’t any server downtime issues experience with NameCheap hosting services, but the frequency rate and the total server downtime reduction was a significant thing.
So I stick with NameCheap.
But Something Made me Reverse The Gear…
Since January 2016, I’ve been going through a very tough time.
From my mother-in-law illness which put a very BIG hole in our pocket as a result of the HUGE medical bills (she later died on August 31st) , to losing my job in the same months and having lots of debt to settle.
I started thinking of a way to reduce the cost of running this blog and other things in my life.
All these were happening at the time I’m supposed to renew the hosting account for this blog with NameCheap.
So, like a beginner would do, I taught of saving cost on hosting fee, so I decide to switch back hosting to WhoGoHost web hosting service. After all, I have used their hosting services in the past and was well pleased with it.
So on June 16th I order for a monthly hosting account plan from WhoGoHost and requested for a site migration.
Little did I know that this is just the beginning of an end to my four years of hard work on this very blog you’re reading and the loss of 192 blog posts.
(I decided to go for the monthly plan because I knew am returning back to NameCheap as soon as I get back good financially.)
I submitted the site migration request form and like most technical department, they were happy to assist and within few minutes I received an email notification that site migration has been done successfully and should check to confirm.
I checked, but to my surprise…the restored backup was that of 2015 and not the current one dated June 16, 2016.
I replied to the email and point their technical staff to the right backup to restore – they restored the most current backup, and looking at everything from the “front-end” of the blog…all was fine and good.
So I give a thank you message and call it goodbye. *Note the date in the image below*
The Problem Started.
I noticed the error when I tried to log into CyberNaira WP admin dashboard and could not gain access to it.
At first, I wasn’t thinking anything suspicious about it, so I left it off and close the browser. But immediately, I reported back to their technical department.
During this period (the entire month) I am very busy with all sort of issues in my head just like I told you earlier.
Ranging from my Mother-in-law’s illness, loss of job to all sort of things…with all these going around me I have little time and attention for online activities.
So almost a month went by, I didn’t have the time to log in to the admin dashboard or even participate in online communities like that.
By the time I was through and less busy with offline activities, I decide to resume online business as normal in July, that was when I discover there is a BIG security issue with the blog that arises from the site migration done by WhoGoHost technical departments.
I email the technical support department immediately and as usual, they replied within few minutes.
I explained that since they completed the site migration from NameCheap on June 17, 2016, I have been unable to log into my admin dashboard. Though I reported the issue the moment I noticed it, but the customer care representative available then gave some technical excuses that might warrant that.
She gave some reason like browser cookies of which I argued with her that I know all about cookies and definitely not the cause in this situation.
Below is a summary of some errors I reported to their technical department – note the date in the image. That was July 1st, 2016.
The technical department went to work and at a point (after many backs and forth email exchange) , they were able to get me a working log in credentials but to my surprise, the username that was sent wasn’t the one I registered on the blog.
That was when I started to think and believe that my blog has been hacked during the site migration process.
I ask why a change in the login username?
But my question fell on deaf ears has no one was bold enough to answer why my username has to be changed from the registered one on the blog. Well, I use the username WhoGoHost sent to logged in successfully but here comes the big shocker of them all…
- All published post missing – 192 published posts.
- All media files missing.
- Tags/category pages missing.
- Everything missing.
I was shocked, and couldn’t believe what I saw in the WordPress admin dashboard.
My sweat, labor, learning, experience, hard work and just about everything I have put up on CyberNaira dot com for the past four (4) years just wiped out like that?
No! It must be a joke.
So I email the technical department again and this time around strongly demand an answer to why a change in the admin username and “WHO” registered that username and email address during the site migration?
Again, no one from WhoGoHost technical department came out to explain why the change in the admin username and email address for my blog, at this point I was very annoyed and could not bear the patient anymore.
But luckily, that same day (August 14th) the technical department were able to get back my username and password registered on the blog. So for once, I was able to gain control over the blog.
But unfortunately, they didn’t get it right.
Another blog content and files were restored on another domain entirely. As at the time I was having three (3) blogs installed in the Cpanel.
So they (WhoGoHost technicians) restored the contents of (http://wppressthemes.com) on the domain (http://cybernaira.com.)
Here is the thing, if I typed “http://cybernaira.com” on the browser…it will display the content that was published on “http://wppressthemes.com”. I owned the two blogs so I can tell best which content belongs to what blog.
I sent this email message again.
If you look closely in the image above, I underline part of the last sentence to show how long we’ve been at this. Two months running and we haven’t come to a solution.
At this point, I’m beginning to come to the conclusion that the technical department is not competent enough to get things right here. So I have to move on and leave everything in the past.
But before I move on with this WhoGoHost review, here is the summary of the technical problems we couldn’t resolve:
- I was unable to login to admin dashboard.
- The login page can’t recognize my username, password, and email address.
- I tried password reset but my email address not recognize.
- If I gain access to the admin backend, all content and files not present.
- But if I can’t log in, all files and content present on the frontend.
To end this long story, as at the time of writing this line WhoGoHost technical department are yet to find the solution to all these errors. Though I have since put all these behind and dump them in the trash.
I have returned back CyberNaira.com hosting to NameCheap web hosting services on August 17th and decided to start all over from scratch with a blank WordPress installation dashboard.
Now, here is something I want you to get from all this drama.
I have the available WordPress backup dated 19th June 2016 restored by WhoGoHost technicians downloaded to my computer. So after activating my NameCheap hosting account I tried uploading the backup to the server but…
All the technical errors surface again and is now clear that the available backup is corrupt.
With this, I deleted everything and with a strong conviction – start all over from scratch.
I have been with WhoGoHost Nigeria for several years before moving to another hosting company and to be honest, they’re a good hosting company.
- Maybe I’m just a victim of circumstances.
- Maybe I’m not just lucky with them during my second spell.
- Maybe WhoGoHost just lost it at that particular era.
- Maybe some sad event just befalls the company and the customers were affected by it.
Whatever happens, WhoGoHost need to bounce back from all these messes because from what I read in some online communities about WhoGoHost hosting services…I’m not the only victim of such a very ugly event.
With all these, and from other experience – if you seek my expert opinion on which web hosting company should you go with, I’d recommend NameCheap – at least for now.